We’re looking for an experienced Customer Service / Administration Support to work with a customer Shortridge Laundry, based in DumfriesMain Purpose of roleTo provide help and advice to customers in a courteous and professional mannerTo liaise with other departments to resolve issues, develop new processes and procedures to improve efficiency and reduce non conformanceTo develop relationships with key customersTo investigate, resolve, record and monitor complaints and queries from customersTo provide general administration and business support as requiredKey Skills RequiredExcellent inter-personal and communication skillsHighly efficient and organisedStrong problem-solving skillsExcellent time management Ability to work under pressureAttention to detail and accuracy of data entryExcellent team playerStrong level of computer literacyKey TasksEnsure all customer orders, packing labels and delivery notes are entered and processed accurately and in a timely mannerEnsure all customer queries are answered, resolved and monitoredLiaise with colleagues to resolve issues and complaintsWork with the team towards continuous service improvement and customer satisfactionDeal with escalated customer queries and complaints quickly and effectivelyDevelop and establish relationships with key customersInvestigate and resolve customer invoice queriesMaintain accurate records of discussions and communication with customersEnsure new customer accounts are set up accurately and in a timely mannerMaintain the accuracy of all management information spreadsheets and create new as requiredPlease contact the team at Talento
