Customer Service / Administration Support

Job title : Customer Service / Administration Support
Location : Dumfries and Galloway
Job type : Permanent
Salary : £21500
Contact name : Charlotte Murray
Contact email : charlotte@talentogroup.co.uk

We’re looking for an experienced Customer Service / Administration Support to work with a customer Shortridge Laundry, based in Dumfries

Main Purpose of role

  • To provide help and advice to customers in a courteous and professional manner

  • To liaise with other departments to resolve issues, develop new processes and procedures to improve efficiency and reduce non conformance

  • To develop relationships with key customers

  • To investigate, resolve, record and monitor complaints and queries from customers

  • To provide general administration and business support as required

Key Skills Required

  • Excellent inter-personal and communication skills

Highly efficient and organised

  • Strong problem-solving skills

  • Excellent time management  

  • Ability to work under pressure

  • Attention to detail and accuracy of data entry

  • Excellent team player

  • Strong level of computer literacy

Key Tasks

  • Ensure all customer orders, packing labels and delivery notes are entered and processed accurately and in a timely manner

  • Ensure all customer queries are answered, resolved and monitored

  • Liaise with colleagues to resolve issues and complaints

  • Work with the team towards continuous service improvement and customer satisfaction

  • Deal with escalated customer queries and complaints quickly and effectively

  • Develop and establish relationships with key customers

  • Investigate and resolve customer invoice queries

  • Maintain accurate records of discussions and communication with customers

  • Ensure new customer accounts are set up accurately and in a timely manner

  • Maintain the accuracy of all management information spreadsheets and create new as required

Please contact the team at Talento