ICT Engineer

Job title : ICT Engineer
Location : Dumfries and Galloway
Job type : Permanent
Salary : Up to £25K
Contact name : Sasha O'Neill
Contact email : sasha@talentogroup.co.uk

Working exclusively with our client, we are searching for a forward thinker who wants to be part of an ever growing local business.

As an ICT Engineer on their Service Desk Team, you will be responsible for 2nd, and 3rd line ICT Support for our MSP Customers. We're looking for a self-driven, out-of-the-box thinker who's energised by taking the time to understand our customers' and how we can help meet their ICT needs, continuing to help build the future of the company and our customers.

Due to their recent growth and their ambition to expand, our ICT Team have access to a portfolio of products, including –

· Business Mobiles – O2, Vodafone, EE, Q, and 100 Worldwide Networks
· Hosted Telephony
· Broadband & Ethernet
· SaaS
· ICT Managed Services
· IoT Solutions
· Intelligent WiFi
You will also have the opportunity to work alongside our Interiors and Facilities team, helping to build the very best Intelligent Spaces.


· Provide 2nd and 3rd Line Support both remotely and on site
· Maintain and monitor our Pro Active Monitoring Platform
· Complete reactive and proactive maintenance calls
· Understand our customers needs and effectively communicate how the company will meet those needs, with our ICT Account Executives, and Customers
· Rapidly learn our full product set, and how it enables complete ICT Solutions for the SMB Market
· Assist our ICT Account Executives in building solutions
· Use our Service Desk Software to Triage, Log, and complete Service Tickets


· 2+ years providing ICT Support, Telecoms experience desirable
· Determination and energy to provide the very best service at all times
· Technical knowledge to align the products to specific business outcomes, assisting our ICT Account Executives to build solutions
· Extreme curiosity to learn about our products, our industry, and our customer’s businesses
· Obvious passion and people skills with consistent over-achievement in past experiences
· A passion for all things Technology
· Full UK Driving License


· Salary - £21,000 - £25,000 DOE, Vehicle Allowance, Commission.
· Awesome colleagues in an amazing flexible office space
· Flexible working – Work from Home, Office, On the road, or even the Beach(no cocktails until you’re off the clock!)
· Flexible time off policies including paid holidays and your birthday off
· Branded Workwear
· Fully stocked kitchen with lots of snacks and drinks
· Local and national corporate discounts
· Subsidised gym membership(to work off all the extra snacks!)
· Discounts on all our products for you, your family, and friends