Trading Supervisor

Job title : Trading Supervisor
Location : Dumfries and Galloway
Job type : Permanent
Salary : 25000
Contact name : Sasha O'Neill
Contact email :

​Job Title – Trading Supervisor

Location – Dumfries

Salary - £25k

Hours – Full time

Do you deliver exceptional customer service, strive to maintain, and exceed targets and can develop an inspirational and vibrant trading environment?

What we need from you –

  • To shape the visitor experience by generating a warm and welcoming trading environment which represents the conservations brand

  • To provide and present the clients retail and catering products along with their self catering accommodation to a high standard

  • To identify and respond to changing visitors’ requirements

  • To ensure all visitors experience high standards of customer care and enjoy their experience

  • To develop and maintain techniques to pro-actively promote and maximise sales opportunities, adapting to seasonal change and change in visitor buying behaviours

  • To optimise opportunities for yourself and the team to increase the sale of memberships and adoptions within the centre

  • To optimise financial performance by review and management of KPIs taking the appropriate actions to increase profit, reduce waste and deploy resources effectively

  • To implement the appropriate standards, procedures and best practice as defined by the Heads of Commercial, Retail and Catering

  • To help maximise every team members contribution to ensure delivery of all objectives

  • To encourage all team members to engage with the conservation’s internal communication channels

  • To lead, coach and engage team members to adapt to continuous change

  • To ensure all team members are aware and have an understanding of the centres key

  • To operate admissions, retail and catering areas that fully adhere to and comply with all legislative standards

  • To ensure compliance with financial controls and procedures

  • To act as a duty manager on a rota basis

About you –

  • Educated to a A-Level standard or equivalent

  • Hold a Food Hygiene Level 3

  • Experience in a trading/commercial environment

  • Experience of team supervision, training, and development including recruitment, appraisals, performance management

  • Proven track record in delivering targets

  • Experience of legislation like GDPR, FSMS, Health and Safety, Sale of Offensive Weapons

  • Able to plan for and adapt to seasonal trade/campaigns and promotion

  • Able to develop a high quality self catering holiday accommodation

Does this sound like the ideal job for you? Apply today